FAQ & contact

Questions? We're happy to help

Here are the answers to what people ask most. If you can't find yours, send us a message below.

Shipping

Where do you ship?
We ship across Norway from Oslo. Shipping to other countries may come later.
How much is shipping and how long does it take?
Example: 69 kr, free on orders over 599 kr. House soaps usually ship within a few days. Custom bars are made to order, so they take a little longer. (Sample prices and times, to be confirmed.)

Ingredients & allergies

What's in your soap?
Natural ingredients like plant oils and butters, goat milk, oats, honey, herbs and clays. Every product page lists all ingredients.
I have allergies. Is it safe for me?
Please read the full ingredient list before you buy, and patch-test a small area first. Some bars contain honey, goat milk or essential oils. Choose an unscented bar or our coconut-free sensitive base if you're unsure, and ask us if you have questions.
Can soap help my eczema?
Our soaps are gentle cleansers, not medicines. Many people with sensitive or eczema-prone skin like our unscented bars, but if your skin is persistently irritated, please see a doctor.

Soap care

How do I make my soap last longer?
Keep it on a draining soap dish, away from running water, so it can dry between uses. Handmade soap is softer than shop-bought soap and loves to stay dry.
Why does my soap look a little different from the picture?
Every bar is made by hand with natural colours, so small differences in colour and pattern are part of the charm.

Returns

Can I return something?
Unopened house products can be returned within 14 days in line with Norwegian consumer rules. Custom-made soaps and personalised gift boxes are made just for you, so they can't be returned unless they arrive damaged or wrong. (Sample text, to be confirmed.)
My order arrived damaged. What now?
We're so sorry! Send us a photo using the form, and we'll make it right.

Send us a message

We usually reply within a couple of working days.